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DELIVERY AND RETURNS
The customer agrees to pay the seller for the ordered products along with the delivery.
The sales contract is concluded at the moment payment is received. If you are paying in cash, you must pay the exact amount in cash to the delivery person when collecting the goods. The courier offers cash on delivery as an additional service and therefore it incurs an extra charge.
The exchange of sensitive data between the online payment processing system and card authorisation centres is conducted using a network that is fully protected against unauthorised access. The sensitive data from your credit card is sent directly online to the authorisation centre. The Ladria.hr webshop does not store your credit card details. Read more on the „Privacy and Security“ page.
Import duties, customs clearance fees, taxes, and charges are not included in the item price or shipping costs. These costs are the responsibility of the customer. Before purchasing, please check with the customs office for any additional charges.
Right to Withdraw from the Contract
The customer has the right to unilaterally withdraw from the contract concluded away from business premises or concluded at a distance without stating a reason within 30 days. The period starts from the day when the goods, which are the subject of the contract, are delivered to the customer or to a third party designated by the customer who is not the carrier. If the customer orders multiple items with a single order that are to be delivered separately, or if the order consists of goods that are delivered in multiple pieces or several shipments, the period starts from the day when the last piece or last shipment of goods is delivered to the customer or to a third party designated by the customer who is not the carrier.
The customer is obliged to inform the seller of their decision to withdraw from the contract before the expiry of the withdrawal period, using the withdrawal form or any other unambiguous statement expressing their intention to withdraw from the contract. The withdrawal statement must be sent by the customer before the expiry of the withdrawal period.
If the customer exercises their right to unilaterally withdraw from the contract, neither party is obliged to fulfil their obligations under the contract concluded away from business premises or the contract concluded at a distance. In the event of withdrawal from the contract, each party must return to the other what they received under the contract.
The customer is not obliged to compensate any costs arising from exercising their right to unilaterally withdraw from the contract, except for those provided for in Articles 76 and 77 of the Consumer Protection Act. If the customer exercises their right to unilaterally withdraw from the contract, the seller must, without delay and no later than 30 days from the day they received notification of the customer’s decision to withdraw from the contract, return to the customer all amounts paid under the contract.
However, the seller is not obliged to refund any additional costs that are the result of the customer’s explicit choice of a type of transport different from the cheapest standard delivery option offered by the seller. Unless they have offered to collect the goods being returned by the customer, the seller must issue a refund only after the goods have been returned to them, or after the customer provides proof that they have sent the goods back to the seller if the seller has been informed about it before receiving the goods.
The seller must issue a refund using the same payment method that the customer used when making the payment, unless the customer explicitly agrees to another payment method, provided that the customer is not obliged to pay any additional costs for such a refund. In the case of cash on delivery, the seller will refund the price paid for the returned product to the bank account IBAN number provided by the customer. Unless the seller has offered to collect the goods being returned by the customer, the customer must return the goods without delay and no later than 30 days from when they informed the seller of their decision to withdraw from the contract. The customer is considered to have fulfilled their obligation on time if they send the goods before the expiration of the period or hand them over to the seller or a person authorised by the seller to receive the goods.
The customer must only bear the direct costs of returning the goods, unless the seller has agreed to bear those costs or if the seller has failed to inform the customer that they are obliged to bear those costs.
If, in the case of a contract concluded away from business premises, the goods were delivered to the customer’s home at the time of the conclusion of the contract, the seller must collect the goods at their own expense if the goods cannot be returned by post due to their nature.
The customer is responsible for any reduction in the value of the goods resulting from handling the goods, except for that which was necessary to establish the nature, characteristics, and functionality of the goods.
The customer does not have the right to unilaterally withdraw from the contract if the subject of the contract is perishable goods or goods with a short shelf life, or if the subject of the contract is sealed goods that are not suitable for return for health or hygiene reasons if they have been unsealed after delivery. Furthermore, the customer does not have the right to unilaterally withdraw from contracts for services that the seller has fully performed if the performance has begun with the explicit prior consent of the customer and with their confirmation that they are aware that they will lose the right to unilaterally withdraw from the contract in this section if the service has been fully performed.